www.luie.fr (hereinafter, the « Website ») is published by LUIE, represented by Dina Bengio, Paris 75006 – France, registered with the RCS of Paris under the number 809505639. These terms and conditions applies to all orders on the website.
All non-trading individuals, having the juridical capacity to enter into a contract, exclusively residing in the countries where deliveries are made by www.luie.fr and carries out a purchase of a Product on the Site. For the purposes hereof, it is agreed that the Customer and LUIE will collectively be called the “Parties” and individually the “Party”. These general conditions, (hereinafter referred to as the “General Terms and Conditions for Sales”), governs unrestricted sales of the Products carried out by LUIE (hereinafter referred to as « the product(s) » ) on the website www.luie.fr. LUIE reserves the right to change at any given moment the present General Terms and Conditions for Sales by publishing a new version on the Site. The General Terms and Conditions for Sales applied are those that are in effect on the Site on the date that the Customer places an order; understanding that any order of a Product placed on the Site, binds the Customer to the General Terms and Conditions for sales in force at the time when the order is placed.
ARTICLE 1 : OBJECT
These General Terms and Conditions for Sales are intended to define the conditions under which the Products are marketed by LUIE on the website www.luie.fr to the Customer. They deal with the different steps in the sales progress: from the moment the Customer places his order, up to the delivery to the Customer.
ARTICLE 2 : PRODUCTS
Products offered for sale by LUIE on the website www.luie.fr are those listed on the Website the day of their consultation by the Customer; it being understood that the photographs illustrating the products are not contractual. Each product will be a description, which, in addition to photography, includes: price, photography, availability of sizes and colors, compositions and special features. Small differences may exist between the product and its photography, depending on the screen resolution and the definition of colors of the screen of the computer of the user.
ARTICLE 3 : PRICE
The prices are indicated in euros, tax included, and delivery costs excluded; understanding that the value added tax is that which is in force on the French metropolitan territory on the day that the order is validated. The prices applied are those given on the Site and confirmed when the Customer confirms his order. The delivery costs are shown on the order summary before the Customer confirms the latter and includes all taxes. These costs are at the expense of the Customer and are invoiced in addition to the sale price of the Products.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed. We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
ARTICLE 4 : ORDER
Taking orders on the Site is subject to the procedure established by LUIE embodied in a series of steps that the client must follow to validate the order. Every order validated by the customer means sales contract and acceptance of all the provisions hereof.
A confirmation email summarizing the order (product, price, availability, quantity...) will be sent to the Customer by LUIE. For this purpose, the Customer expressly accepts the use of email for confirmation by the Company LUIE content of the order. In any case, the bills are available in the "My Account".
The price of the Products purchased are payable in cash, in full on the day that the Customer places the order. The payment is carried out online with a bank card (credit card, Visa, Eurocard/Mastercard) at the time when the order is confirmed by the Customer.
The request for a direct debit on the card is carried out the moment that the order is validated on the site, except if the servers are unavailable. LUIE reserves the right to carry out a new request for a direct debit in the case where the first request was not successful due to the unavailability of the servers.
In the case of non-payment, an incorrect address or any other problem with the Customers account, LUIE reserves the right to block the Customers order until the problem is resolved. In the case of fraudulent use of his credit card on the Site, the Customer is invited to contact LUIE by email at firstname.lastname@example.org.
ARTICLE 5 – DELIVERY
Delivery is by default the Colissimo service of the Post and orders are delivered within 2 to 10 business days after shipment.
Delivery is made to the delivery address specified by the Customer, provided that it must be the home address of the Customer, an individual of their choice or a legal entity (delivery at the office). Delivery can be performed either in hotels or PO boxes.
Costs of shipment will be communicated at checkout stage and are different from one country to another.
The times indicated are target dates, corresponding to the average processing time and delivery. LUIE cannot be responsible for the consequences of a delay in delivery that is not of his making.
We also ask that you do not accept a damaged package ( envelopes or cardboard with visible traces of opening and / or damage. If not notified to LUIE to the adress email@example.com, we will not be able to respond positively to a request for compensation.
Any order placed on luie.fr and delivered outside of France may be subject to taxes and customs duties which are imposed when the package reaches its destination.
ARTICLE 6 : RECEIPT OF THE ORDER – CLAIMS – RETURNS
The Customer is responsible for checking the conformity of the Products received pursuant to the order when delivered. All abnormalities concerning the delivery such as:
- damaged package,
- missing products,
must be addressed within legal delay after receipt of order.
This notification will be conveyed to LUIE Customer service by email to firstname.lastname@example.org. After this delay, and apart from hidden defects, LUIE will accept no claim; the Products are therefore considered to be conform.
Within 15 days after receiving the order, the Customer may request a refund of the order. The return of (these) product (s) is the responsibility of the Client if ordered from abroad and at its own risk, free if the order comes from Metropolitan France.
The product (s) must be returned in its original packaging, in its original condition, new, unworn, and unwashed. In all cases, return shipping costs are the responsibility of LUIE if the product delivered is different from the product ordered or damaged.
Failing compliance by the Customer of these conditions, including conditions for return or exchange, LUIE will not be able to refund the products concerned.
Refunds will be made by credit of the amount of purchase of the item (s) on the account within a maximum period of 30 days.
The items sold in sales, promotions and any private sales can not be returned or refund.
The personal data concerning Customers gathered for online sales is necessary for processing orders and delivery, as well as invoicing. The Customer personal data can be accessed by LUIE only and will not be shared or sold to any database companies. The Customer banking information is not in LUIE’s possession. Payments are all processed using Paypal or via the secured platform of our partner CM CIC PAIEMENT. The Customer has a right to access, modify, correct and delete data concerning him or her.
The Customer may be required to receive advertisements from LUIE unless he or she stated that he or she refuses the use of his or her personal data for this purpose.
If the Customer doesn’t want to receive these ads anymore, he or she can feel free to send his or her request by email to the customer service of LUIE : email@example.com
The site is registered with the National Commission for Information Technology and Civil Liberties (CNIL) N° 1845179.
ARTICLE 8 : LIMITATION OF LIABILITY
By ordering on the site implies that the operational procedures on the Internet are understood and accepted, in particular with regards to technical performance, response time, connection, queries or information transfer, disconnection risk, the risk of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network.
LUIE cannot in any way be held liable for any direct or indirect damage resulting from misuse or incidents related to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line or any other technical connection, and when a Customer connects to the Site he does this under his full responsibility.
ARTICLE 9 : INTELLECTUAL PROPERTY
All elements, visual or sound (comments, photos, illustrations and images , etc.) present on the www.luie.fr website are protected by intellectual property all over the world and are the exclusive property of Luie . Total or partial reproduction of the site without authorization from Luie is strictly prohibited. Any hypertext link www.luie.fr and using the technique of " Faming " or " in-line linking " is prohibited. In all cases , any link, even tacitly authorized , must be removed on simple request from Luie .
ARTICLE 10 : APPLICABLE LAW
If any of these General Terms and Conditions for Sales is found invalid, illegal or non-opposable by a court of law, the other provisions of these General Terms and Conditions for Sales will remain in effect. The General Terms and Conditions for Sales are performed and interpreted according to French law. In the case of litigation the customer should first contact LUIE to find an amicable solution and failing this, the common law courts have exclusive jurisdiction.